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Residents, OR Teamwork, Empathy, and more...

By Alison Anderson, CRICO, Missy Padoll, CRICO

Related to: Communication, Diagnosis, Cures Act: Opening Notes, Electronic Health Records, Primary Care, Medication, Other Specialties, Surgery, Teamwork Training

CRICO Insights: July 2016

Five Questions to Test Your “Test Results” Safety



Do test results ever fail to reach you and your patients? (How do you know?)


Do you have designated staff to manage the entire test process?


What is your practice’s system to ensure patients complete recommended testing?


How is the ordering provider’s review/acknowledgment of outstanding tests reconciled?


How do you communicate results (normal and abnormal) to the patient/family?

More:  Safer Care: Test Result Management


Standards for Residents Same as Senior Physicians

Some residents, fellows, and even the physicians who supervise them may assume that physicians-in-training are held to a lower standard of care than attendings. But that’s not how the courts see it...


OR Teamwork: An Approach to Speaking Up

A co-worker who is unwilling or unable to voice concerns eliminates an important layer of safety for clinicians to prevent errors in a surgical team environment.  Get strategies to close the gap...


ED Test Results Not Relayed to Patient in Time

The patient and her husband sued the ED physician and the LPN, alleging that a delay in implementing the appropriate treatment for her septicemia resulted in bacterial endocarditis and damage to her aortic valve. What went wrong? 



Lack of Empathy Triggers Suit Against Surgeon

The patient and his wife felt that the surgeon was not forthcoming with an explanation of what happened and seemed indifferent to the impact on his patient, following conversion to an open procedure and large blood loss.  Listen now...


July 18, 2016
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