Communication

Communication failures are a leading contributing factor in medmal cases. Our patient safety resources, informed by experts from across the Harvard medical community, help reduce your risk of being sued through case studies, clinical guidelines, podcasts, and more.

Our Case Studies

CRICO's case studies educate you on what can go wrong in clinical settings and how you can prevent similar issues.

Case Study

A Failure to Document Patient’s Refusal

Add a patient’s refusal of cancer screening, risks related to the refusal, and alternatives offered to the EHR.

Case Study

Medication Monitoring Missteps Lead to Vision Loss

Insufficient medication monitoring, misread diagnostic studies, and poor team communication led to a patient’s permanent eye damage and impaired vision.

Related To: Claims, Medication

Case Study

Age, Advocacy, and Allegations

A longtime employee alleged age discrimination and retaliation by her supervisor.

Case Study

EHR Issue or Unmet Standard of Care?

A patient with known antibiotic allergies received contraindicated medication prior to the procedure. Once discharged home, the patient developed a significant rash that required re-admission.

Related To: Diagnosis, Documentation, EHR, Publications

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More Communication

PULSE Coaching Best Practices

Article

Best practices for implementing a successful coaching program within your institution, using the PULSE 360 Program as a foundational tool.

woman involved in a serious conversation with an unseen person

CRICO Grant Spotlight: A Verbal Electronic Surgical Safety Checklist for the Intensive Care Unit

Article

This CRICO grant-funded project showed that an electronic checklist could accurately verbalize information needed for a SICU time-out and could deliver objective information from the EHR at the point of care.

CRICO Grant Spotlight: Breast Cancer Risk Assessment Among Women 40–49 in Primary Care

Article

Through a CRICO grant-funded project, Mara Schonberg, MD, MPH, sought to learn if providing women age 40-49 with information about their risk of breast cancer is useful to them when deciding on breast cancer screening and prevention interventions. Participants completed a pre-test, received their personalized breast cancer risk report, saw their primary care clinician, and completed a post-test.

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Can Your Patient Understand Your Instructions?

Failed Physician-Nurse Communication

Malpractice Risks in Communication Failures

Informed Consent Basics

Our Case Studies

A Failure to Document Patient’s Refusal

Medication Monitoring Missteps Lead to Vision Loss

Age, Advocacy, and Allegations

EHR Issue or Unmet Standard of Care?

More Communication

PULSE Coaching Best Practices

CRICO Grant Spotlight: A Verbal Electronic Surgical Safety Checklist for the Intensive Care Unit

CRICO Grant Spotlight: Breast Cancer Risk Assessment Among Women 40–49 in Primary Care

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Patient Safety & Claims