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Miscommunication, Tracking Referrals, and more...


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Miscommunication, Tracking Referrals, and more...

By Alison Anderson, CRICO, Missy Padoll, CRICO

Related to: Communication, Disclosure + Apology, Electronic Health Records, Primary Care, Teamwork Training

CRICO Insights: May 2016

Top 5 Best Practices for Physician-Nurse Patient Safety


  1. In-person, face-to-face interaction

  2. Multi-disciplinary teamwork training

  3. Cross-disciplinary shadowing: see the other side

  4. Clinical leaders “walk the walk,” modelling respectful behavior

  5. Inclusive, multi-disciplinary peer review sessions

Find out more about how collaboration promotes patient safety...


When Things Go Wrong

Produced 10 years ago, this educational film still resonates with meaningful lessons for physicians on communicating effectively in the aftermath of an adverse event. Patients, families, and clinicians react to adverse events...


Miscommunication Among Clinicians

Across all settings and professional roles, communication is complicated by breakdowns throughout the process of getting important information from Person A to Person B. Who, what, when, where, how, and why...


Unreconciled Specialist Opinion/Recommendation

The PCP saw the patient for regular visits, but was not aware of the pulmonologist’s recommendation for additional follow up regarding a lung concern. Has this type of event happened at your practice? 



Team Care, Alert Fatigue Near Top of EMR Agenda

At a recent gathering of medical malpractice professionals in Boston, Dr. David Bates shared a vision of the next five years of health information and electronic medical records.  Listen 



June 9, 2016

Mind the Gaps

Avoiding the risks of communication failures in patient care

patient safety symposium | Revere Hotel, Boston, MA

Learn what you can do to avoid communication missteps that can lead to patient harm and allegations of medical malpractice. Program details, CME* information, hotel accommodations, and registration options now available.

Register Now>>

*CRICO/Risk Management Foundation of the Harvard Medical Institutions, Inc. is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. This activity is designed to be suitable for Risk Management study in Massachusetts.

May 18, 2016
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