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Results Management Report

Related to: Ambulatory, Diagnosis, Primary Care, Medication, Other Specialties

Patient Safety Alert 21: Results Management (PDF)

Continuing deliberations on test results management begun in 2013, the Academic Medical Center Patient Safety Organization (AMC PSO) gathered a panel of ambulatory risk management and patient safety experts to address this persistent issue.

Results Management Risks

“Workflow, user behavior, and organizational characteristics”4 significantly impact electronic results management processes. Our case reviews, and a focused review of the literature, identified the following risks associated with Tests Results Management:

  • Diagnostic test volume is steadily increasing, with some clinicians estimating reviews of over 1000 results/week, creating cognitive and general work overloads


Library of All AMC PSO Patient Safety Alerts

For even more patient safety alert material, please review our series of AMC PSO Patient Safety Alerts to understand the variety of topics covered by our members. AMC PSO makes patient safety learnings available to the public as part of CRICO’s ongoing commitment towards improving patient safety across the continuum of care.psa_library

November 25, 2014
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