Newsletter
Patient & Visitor De-escalation
Mar 18, 2016
Patient Safety Alert 25: Patient & Visitor De-escalation (PDF)
Due to the unpredictable nature and potentially serious outcomes related to workplace violence events, hospitals are now working to develop more comprehensive security protocols and training programs. These include strategies to reduce the likelihood of verbal and physical escalation resulting in violence, especially from patients and visitors. In response to these efforts, the AMC PSO convened a panel of safety leaders to review recent trends and discuss novel interventions to mitigate the risk for this type of adverse event.
Risk Mitigation Strategies
Mandatory training on verbal and physical de-escalation should be required of all employees, starting with those in high-risk areas (ED, Psychiatry, etc.)
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AMC PSO
Our Patient Safety Organization convenes clinical leaders to identify and mitigate emerging risks.
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More AMC PSO Content
Publications such as whitepapers and guidelines derived from the AMC PSO convenings.
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The Risks of Programmable Medical Equipment
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The Safety of Inpatient Health Care
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Funded by CRICO, The Safety of Inpatient Health Care study published in the New England Journal of Medicine on January 12, 2023 is an important follow up to the landmark Harvard Medical Practice Study (HMPS), published in 1991.