Download the PDF Free of Charge
Novel interventions to mitigate the risk for hospital workplace violence, especially from patients and visitors.
Newsletter
Patient & Visitor De-escalation
Mar 18, 2016
Patient Safety Alert 25: Patient & Visitor De-escalation (PDF)
Due to the unpredictable nature and potentially serious outcomes related to workplace violence events, hospitals are now working to develop more comprehensive security protocols and training programs. These include strategies to reduce the likelihood of verbal and physical escalation resulting in violence, especially from patients and visitors. In response to these efforts, the AMC PSO convened a panel of safety leaders to review recent trends and discuss novel interventions to mitigate the risk for this type of adverse event.
Risk Mitigation Strategies
- Mandatory training on verbal and physical de-escalation should be required of all employees, starting with those in high-risk areas (ED, Psychiatry, etc.)
- ...and more
AMC PSO
Our Patient Safety Organization convenes clinical leaders to identify and mitigate emerging risks.
Learn with us
More AMC PSO Content
Publications such as whitepapers and guidelines derived from the AMC PSO convenings.
No Surgical Items Left Behind
Newsletter
While the occurrence is rare, Massachusetts reported rising rates of retained surgical items over the past several years.
Periprocedural Management of Anticoagulation Therapy
Newsletter
Patient Safety Alert Issue 24: The AMC PSO recently convened to discuss this high-risk area and important patient safety issue, the contributing factors often associated with this medication event type, and the strategies to proactively mitigate this risk.
Patient Falls
Newsletter
Patient Safety Alert Issue 23: The AMC PSO convened a panel of nursing leaders to review recent trends, evaluate the current literature, and discuss novel interventions aimed at mitigating the risk regarding patient falls.
Failure to Rescue
Newsletter
Patient Safety Alert Issue 22: The AMC PSO has recently assembled a panel of subject matter experts to review data, literature, and their own experiences with insufficient patient monitoring and failure to rescue.
The Safety of Outpatient Health Care
News
Although most care occurs in the outpatient setting, knowledge of outpatient adverse events (AEs) remains limited. This study looks at adverse events in outpatient settings.
Utilization of Electronic Health Record Sex and Gender Demographic Fields: A Metadata and Mixed Methods Analysis
News
CRICO Grants
This CRICO co-funded retroactive study published in the Journal of the American Medical Informatics Association analyzed the records of patients 18 years of age or older in the Mass General Brigham health system with a first Legal Sex entry (registration requirement) between 2018 and 2022. The study was important because “Sex and gender demographic data are widely viewed as essential to providing culturally responsive gender affirming care and facilitating research and public health interventions.”
Establishing a Regional Registry for Neonatal Encephalopathy: Impact on Identification of Gaps in Practice
News
CRICO Grants
Neonatal encephalopathy continues to be a significant risk for death and disability. To address this risk, regional guidelines were developed with the support of CRICO. A neonatal encephalopathy registry was also established. The aim of this study was to identify areas of variation in practice that could benefit from quality improvement projects.
How Informed Consent Impacts Surgery Malpractice Outcomes
News
This article, authored by Hannah Tremont of CRICO, was featured in the Medical Professional Liability Association’s "Inside Medical Liability" publication. It highlights data from Candello's med mal database to discuss liability risks for surgeons and considers how malpractice data can help address the issue.