Patient Safety Alert 25: Patient & Visitor De-escalation (PDF)

Due to the unpredictable nature and potentially serious outcomes related to workplace violence events, hospitals are now working to develop more comprehensive security protocols and training programs. These include strategies to reduce the likelihood of verbal and physical escalation resulting in violence, especially from patients and visitors. In response to these efforts, the AMC PSO convened a panel of safety leaders to review recent trends and discuss novel interventions to mitigate the risk for this type of adverse event.

Risk Mitigation Strategies

Mandatory training on verbal and physical de-escalation should be required of all employees, starting with those in high-risk areas (ED, Psychiatry, etc.)

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