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Novel interventions to mitigate the risk for hospital workplace violence, especially from patients and visitors.
Newsletter
Patient & Visitor De-escalation
Mar 18, 2016
Patient Safety Alert 25: Patient & Visitor De-escalation (PDF)
Due to the unpredictable nature and potentially serious outcomes related to workplace violence events, hospitals are now working to develop more comprehensive security protocols and training programs. These include strategies to reduce the likelihood of verbal and physical escalation resulting in violence, especially from patients and visitors. In response to these efforts, the AMC PSO convened a panel of safety leaders to review recent trends and discuss novel interventions to mitigate the risk for this type of adverse event.
Risk Mitigation Strategies
- Mandatory training on verbal and physical de-escalation should be required of all employees, starting with those in high-risk areas (ED, Psychiatry, etc.)
- ...and more
AMC PSO
Our Patient Safety Organization convenes clinical leaders to identify and mitigate emerging risks.
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More AMC PSO Content
Publications such as whitepapers and guidelines derived from the AMC PSO convenings.
Patient ID Risks & the Intersection of Electronic Health Records
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Patient Safety Alert Issue 28: The AMC PSO recently convened a multidisciplinary group of stakeholders across its membership to review and discuss strategies for safer patient identification.
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Patient Safety Alert Issue 27: The AMC PSO convened a panel of Emergency Medicine thought leaders to identify significant areas of concern and to explore potential mitigation strategies for use of electronic health record risks in the Emergency Department
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While the occurrence is rare, Massachusetts reported rising rates of retained surgical items over the past several years.
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The Safety of Outpatient Health Care
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CRICO Grants
This CRICO co-funded retroactive study published in the Journal of the American Medical Informatics Association analyzed the records of patients 18 years of age or older in the Mass General Brigham health system with a first Legal Sex entry (registration requirement) between 2018 and 2022. The study was important because “Sex and gender demographic data are widely viewed as essential to providing culturally responsive gender affirming care and facilitating research and public health interventions.”
Characterizing Malpractice Cases Involving Emergency Department Advanced Practice Providers, Physicians in Training, and Attending Physicians
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Beth Israel Deaconess Medical Center’s emergency department experts collaborated with CRICO patient safety experts to co-author this study that was published in the Academic Emergency Medicine journal.