Download the PDF Free of Charge
How would you document this encounter in the medical record? Learn more about patient refusal.
Newsletter
Informed Refusal Patient Care
Apr 12, 2021
Patient Safety Alert 30: Informed Patient Refusal in Virtual Care
The AMC PSO and the CRICO Primary Care Physician Leaders recently convened to consider the issue of patient refusal when a primary care physician recommends an in-person clinic visit instead of virtual care.
Concerns
- How do you feel when your patient decides not to follow your recommendation for in-person evaluation or treatment? Does it feel adversarial? How can you maintain a therapeutic alliance?
- How can I clearly communicate the risks of refusal to my patient and maintain a therapeutic alliance?
- Who makes the decision about virtual versus in-person care? Do you explain the limitations of virtual care versus an in-patient encounter to your patients?
Learn how you can help mitigate risks involved with these topics and more.
Latest Newsletters from AMC PSO
Recent issues of AMC PSO Patient Safety Alerts
Guidance to Reduce the Risk of Retained Surgical Items
Newsletter
Patient Safety Alert Issue 33: Experts found three main categories of risk related to RSI: distractions, hand offs, and relationships/trust. Discover their strategies and best practices found to reduce risk in each of these areas.
Patient Falls
Newsletter
Patient Safety Alert Issue 23: The AMC PSO convened a panel of nursing leaders to review recent trends, evaluate the current literature, and discuss novel interventions aimed at mitigating the risk regarding patient falls.
Periprocedural Management of Anticoagulation Therapy
Newsletter
Patient Safety Alert Issue 24: The AMC PSO recently convened to discuss this high-risk area and important patient safety issue, the contributing factors often associated with this medication event type, and the strategies to proactively mitigate this risk.
Non-Operating Room Anesthesia Self-Assessment Tool
Newsletter
Patient Safety Alert Issue 35: This document identifies areas of vulnerability and offers a self-assessment table to help organizations evaluate existing NORA settings and identify strengths and opportunities for providing safe care.
Telehealth Video Series Recognized as an Exceptional Source of Educational Marketing
Press Releases
“What NOT to Do: Telehealth Lessons Learned” wins Gold Award. The Insurance Marketing and Communications Association recognized Candello for its exceptional efforts to educate and support health care professionals as they navigate the myriad challenges of telehealth care delivery.
Study Highlights Need for Improvement of Patient Safety in Outpatient Settings
Press Releases
CRICO Grants
CRICO-funded research led by Boston area healthcare systems found that 7% of patients experienced at least one adverse event and 1.9% of patients experienced at least on preventable adverse event, calling attention to the need for evidence-based interventions.
National Study Highlights the Magnitude of Clinical Documentation Errors on Malpractice Risk
Press Releases
Candello, a division of CRICO, releases its latest benchmarking report, titled “For the Record: The Effect of Documentation on Defensibility and Patient Safety.” The report provides an in-depth look at one of the most persistent yet fixable risks in health care delivery: documentation.
New Candello Report Reveals Communication Failures Between Providers and Patients are Rising
Press Releases
Candello’s new benchmarking report on documentation is featured in an article on the Betsy Lehman Center for Patient Safety website. The article highlights the critical role of accurate and timely documentation in patient care.