Patient Safety Alert 30: Informed Patient Refusal in Virtual Care
The AMC PSO and the CRICO Primary Care Physician Leaders recently convened to consider the issue of patient refusal when a primary care physician recommends an in-person clinic visit instead of virtual care.
- How do you feel when your patient decides not to follow your recommendation for in-person evaluation or treatment? Does it feel adversarial? How can you maintain a therapeutic alliance?
- How can I clearly communicate the risks of refusal to my patient and maintain a therapeutic alliance?
- Who makes the decision about virtual versus in-person care? Do you explain the limitations of virtual care versus an in-patient encounter to your patients?
Learn how you can help mitigate risks involved with these topics and more.
Latest Newsletters from AMC PSO
Recent issues of AMC PSO Patient Safety Alerts
Patient ID Risks & the Intersection of Electronic Health Records
Patient Safety Alert Issue 28: The AMC PSO recently convened a multidisciplinary group of stakeholders across its membership to review and discuss strategies for safer patient identification.
Medication Administration in the Ambulatory Setting
Patient Safety Alert Issue 26: The AMC PSO convened a panel of nursing leaders to review risks in the medication delivery processes in the ambulatory setting and discuss potential interventions aimed at mitigating the risks associated with medication administration.
Patient & Visitor De-escalation
Patient Safety Alert Issue 25: The AMC PSO convened a panel of safety leaders to review recent trends and discuss novel interventions to mitigate the risk for hospital workplace violence, especially from patients and visitors.
Electronic Health Record Risks in the Emergency Department
Patient Safety Alert Issue 27: The AMC PSO convened a panel of Emergency Medicine thought leaders to identify significant areas of concern and to explore potential mitigation strategies for use of electronic health record risks in the Emergency Department
Telehealth Video Series Recognized as an Exceptional Source of Educational Marketing
“What NOT to Do: Telehealth Lessons Learned” wins Gold Award. The Insurance Marketing and Communications Association recognized Candello for its exceptional efforts to educate and support health care professionals as they navigate the myriad challenges of telehealth care delivery.
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