CRICO Insights: November 2020

6 Key Ways to Mitigate Risk From Unexpected EHR Downtime

Cyberattacks against health care systems are on the rise, increasing the risk of your organization’s electronic health record (EHR) becoming inaccessible.

Here’s what you, as a clinician, can do before, during, and after an unexpected downtime, courtesy of our AMC PSO guidelines:


Participate in EHR downtime drills.


Know where, how, and who to contact for downtime/recovery updates.


Communicate responsibly to patients about the downtime status and safeguards in place.


Practice safe information exchange, including verbal and paper handoffs.


Acknowledge the extra work and increased risk of burnout; support fellow workers and ask for support if overwhelmed.


Downtime isn’t over for you until it’s over for everyone. Wait until an “all clear” has been given before accessing EHR again.

Read more: AMC PSO Guidelines: EHR Downtime and EHR Downtime: What Clinicians Need to Know

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Unit Ill-prepared for Labor and Delivery Complications

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Patient Voice: Fighting the Fear of a Triple Negative Breast Cancer Diagnosis

Four years ago Jennifer Stiller received some of the most frightening news of her life, she had been diagnosed with breast cancer. Teams at Massachusetts General Hospital and Brigham and Women's Hospital helped her fight through the anxiety of the screening process and into her treatment. Help guide patients through their fears...


Neonatal Encephalopathy Task Force Recommendations Course

Our faculty shares their experiences, challenges, and the successes they encountered implementing the task force recommendations for responding to neonatal encephalopathy. Earn CME credit...

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