Miscommunication, Tracking Referrals, and more...

1. In-person, face-to-face interaction

2. Multi-disciplinary teamwork training

3. Cross-disciplinary shadowing: see the other side

4. Clinical leaders “walk the walk,” modelling respectful behavior

5. Inclusive, multi-disciplinary peer review sessions

When Things Go Wrong

Produced 10 years ago, this educational film still resonates with meaningful lessons for physicians on communicating effectively in the aftermath of an adverse event. Patients, families, and clinicians react to adverse events...

Miscommunication Among Clinicians

Across all settings and professional roles, communication is complicated by breakdowns throughout the process of getting important information from Person A to Person B. Who, what, when, where, how, and why...

SAFER CARE

Unreconciled Specialist Opinion/Recommendation

The PCP saw the patient for regular visits, but was not aware of the pulmonologist’s recommendation for additional follow up regarding a lung concern. Has this type of event happened at your practice?

PODCAST

Team Care, Alert Fatigue Near Top of EMR Agenda

At a recent gathering of medical malpractice professionals in Boston, Dr. David Bates shared a vision of the next five years of health information and electronic medical records. Listen

June 9, 2016

Mind the Gaps

Avoiding the risks of communication failures in patient care

patient safety symposium | Revere Hotel, Boston, MA

Learn what you can do to avoid communication missteps that can lead to patient harm and allegations of medical malpractice. Program details, CME* information, hotel accommodations, and registration options now available.

Register Now>>