CRICO Insights: April 2019
Key Ways to Rise Up When EHRs Are Unexpectedly Down
What you can do before, during, and after an unexpected Electronic Health Records (EHR) system fail.
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Participate in EHR downtime drills.
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Know where, how, and to whom to go to for downtime/recovery updates.
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Communicate responsibly to patients about the downtime status and safeguards in place.
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Practice safe information exchange, including verbal and paper handoffs.
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Acknowledge the extra work and increased risk of burnout; support fellow workers and reach out if overwhelmed.
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Wait for the “all clear.” Downtime isn’t over for you until it’s over for everyone.
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Learn more: EHR Downtime: What Clinicians Need to Know. Or, download the complete EHR Downtime Guidelines.

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