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David Lucier, MD, MBA, MPH, a CRICO HMS Fellow
By Tom A. Augello, CRICO

View this short video featuring David Lucier, MD, MBA, MPH discussing his experience in the CRICO-funded Patient Safety & Fellowship program.

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Jessica Zerillo, MD, MPH, a CRICO HMS Fellow
By Tom A. Augello, CRICO

View this short video featuring Jessica Zerillo, MD, MPH discussing his experience in the CRICO-funded Patient Safety & Fellowship program.

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Patient Safety Playlist
By Jock Hoffman, CRICO

Songs that may remind and inspire you to keeping doing this important work.

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Dropped, Denied, & Dismissed Malpractice Cases
By Jock Hoffman, CRICO

Nearly 3 of every 4 cases “go away” after the initial investigation.

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Glenn Focht, MD
By Tom A. Augello, CRICO

Using a philosophy of working locally to test improvements and then sharing lessons in “communities of learning,” Glenn Focht, MD and CMO of Pediatric Physician’s Organization at Children’s (PPOC), identifies and eliminates practice-specific gaps at Boston Children’s Hospital.

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85 Practices Find A Safe Place to Share Patient Safety Stories
By Glenn Focht, MD

A “learning community” came together among the primary care practices affiliated with Boston Children’s Hospital. Now they all share cautionary tales and ideas for fixes that make everybody’s patients safer.

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Going to a ‘Messy Place’ Together to Prevent Mistakes
By Glenn Focht, MD

Providers don’t need all the answers if they want to protect their patients from medical harm, just a willingness to focus on some unpleasant realities. Dr. Glenn Focht of Children’s Hospital has more than hope on his side.

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Safer Primary Care: the World Catches Up with Dr. Gila Kriegel
By Gila Kriegel, MD

Whether it’s

  • devising a “near miss” reporting system,
  • learning lessons from a malpractice case, or
  • using information technology to coordinate with specialists, 

Gila Kriegel, MD been attacking medical error in primary care far longer than most.

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A Doctor’s Reaction to a Patient’s New Cancer Diagnosis
By Gila Kriegel, MD

When a patient has a new cancer diagnosis, the primary care physician often has two reactions. Dr. Gila Kriegel of Beth Israel Deaconess Medical Center in Boston, shares how physicians worry about their patient’s pain and suffering, and if they could have done something to prevent it. (1 minute 42 seconds)

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Gila Kriegel, MD
By Tom A. Augello, CRICO

Before many of her colleagues really “got” what she was doing, Dr. Kriegel was trying to systematically make care better and safer for their patients too. Today this places her at the center of a data and dollar-driven movement to reduce preventable bad outcomes in ambulatory medicine.

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