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CRICO Guidelines by Topics

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Protecting Providers: Support, Data, & Expertise

Receive first-hand advice from your peers, as well as resources from legal and clinical experts. We hope to arm those of you who have the misfortune to face an allegation of malpractice, with tools to help you better navigate the experience. Above all, we want you to know we are here should you need us.

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Documentation Best Practices

Write it right. Keep the reports factual, make it clear when you make a change, and be as specific as possible to get your notes right the first time.

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Young Patient, Flawed Test, Fatal Delay in Colon CA Diagnosis
By Melissa DeMayo, CRICO, Tom A. Augello, CRICO

Despite multiple visits to her PCP with similar complaints over years, this young patient did not get a timely diagnosis of colon cancer and died. Dr. Carla Ford looks at the testing, communication among providers, and some diagnostic insights for the next patient.

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Documentation Gaps Increase the Risk of a Malpractice Defendant Being Held Responsible
By Jock Hoffman, Jillian Skillings, CRICO

Inadequate or missing information increases the likelihood of payment 76%

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Is This Case Likely to Close with a Payment?
By Tom A. Augello, CRICO

New research shows a link between the presence of three common factors in malpractice cases and the likelihood they will end up in a payment to the plaintiff. Look out for documentation deficiencies, lack of a protocol or failure to follow one, and patient assessment issues.

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Policy/Protocol Missteps More Likely to Result in Paid Claims
By Jock Hoffman, Jillian Skillings, CRICO

Presence of this factors increases likelihood of payment 145%

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“What Else Might This Be?” Might Have Saved PE Patient
By Melissa DeMayo, CRICO, Tom A. Augello, CRICO

A fatal PE misdiagnosis may have gone wrong from the very beginning. With analysis based on closed claims in the Harvard medical system, urgent care specialist Jonathan Einbinder explores ways an ordinary case with a tragic outcome might be prevented in the future.

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Predicting Malpractice Payments, Telemedicine Risks, and More
By Alison Anderson, Missy Padoll, Wallinda Hutson, CRICO

Insight July 2020: Predicting Malpractice Payments, Telemedicine Risks, and More

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Reducing the Occurrence of Malpractice Cases Involving Policy or Protocol-related Breakdowns
By Jock Hoffman, CRICO

Organizations need to work within a just culture framework that looks beyond the individuals to fully understand why certain policies are sidestepped.

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Reducing the Occurrence of Malpractice Cases Involving Insufficient Documentation
By Jock Hoffman, CRICO

To prevent documentation related cases, consider chart audits along with education regarding what critical information is too often not captured within the patient’s record(s).

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