CRICO MDs ONLY: Register to access your facesheet, and more.

Recent Coverage

August 7, 2020 CRICO Risk Management Grant Program 2021 RFA Announcement

CRICO announces a new Request for Applications to Improve Patient Safety.

READ MORE >

July 14, 2020 New CRICO Strategies Report Reveals Three Key Clinical Processes that Predict the Likelihood and Amount of Malpractice Indemnity Payments

The CBS 2020 benchmark report, The Power to Predict: Leveraging Medical Malpractice Data to Reduce Patient Harm and Financial Loss, identifies which breakdowns in clinical processes are the strongest predictors of indemnity payments in malpractice cases.

READ MORE >
September 23, 2019 Call to Action: Fix EHRs to Better Support Clinicians and Patients
View All Press Releases

Press Release: Failures in Communication Contribute to Medical Malpractice

  • January 31, 2016

New report identifies malpractice risks in communication failures, which is a factor in 30 percent of all medical malpractice claims


While communication failures are varied, the implications are real: unsafe patient care. The new CRICO Strategies CBS Report, Malpractice Risks in Communication Failures, analyzed national medical malpractice claims and found that 30 percent of all claims involve a communication failure. These claims involve communication breakdowns where acts, figures, or findings got lost between the individuals who had that information and those who needed it—across the spectrum of health care services and settings. With a special focus on General Medicine, Obstetrics, Nursing, and Surgery, this Report shines light on miscommunication and identifies specific opportunities to improve skills and systems to mitigate those risks.

Mined from CRICO Strategies Comparative Benchmarking System (CBS), the CBS Report highlights communication failures within selected services of general medicine, obstetrics, nursing, and surgery cases. 

cricocbsreport2016detail400

Talking about communication failures, Mark E. Reynolds, president of CRICO said, “An important takeaway from this analysis is that when a claim has provider-provider communication failures, it is more likely to result in payment than cases with provider-patient communication issues. The data in this Report look at specific drivers of those breakdowns which offers organizations actionable intelligence to implement solutions to mitigate those risks.”

CRICO Strategies CBS database currently holds more than 320,000 medical malpractice cases from more than 400 hospitals nation-wide and provides a unique insight into what goes wrong, and why. Participating organizations contribute their claims to the ever-growing pool of data and are awarded with analysis that offers insight to specific risk vulnerabilities. Armed with this data, health care providers and leaders have a clear line of sight on how to change specific clinical systems or clinician behaviors and reduce those dominant risks. Says Heather Riah, assistant vice president of CRICO Strategies, “Communication difficulties are not isolated to providers lacking “people skills” or patient with language or comprehension deficits. Every mode and system by which patients and caregivers share health-related information is vulnerable to failure. Our Report helps identify and mitigate those risks.”

Malpractice Risks in Communication Failures is available online as a PDF. For more information about the origin of the data, CBS membership, and additional Strategies services and products, contact: Gretchen Ruoff, MPH, CPHRM at this number 617.450.5571 or by email.