Video
Physicians Share Secrets to Connecting with Patients
Jan 05, 2012
In the outpatient setting, understanding patient behavior and motivations is key to achieving cooperation in diagnosis and treatment. Three CRICO-insured physicians share their techniques and challenges communicating with patients.
HINT: it’s personal.
3 minutes 40 seconds
For more commentary on communication, refer to Insights: Can We Talk?
Episodes
Recent Episodes from the MedMal Insider Series
Bad Finger, Good Documentation
Podcast
A patient sued her hand surgeon, claiming the surgical approach increased the chance that their finger wouldn’t fully heal from a prior fracture. The defense leaned on contemporaneous clinical notes and documentation of the consent process to achieve a defense verdict.
No Note About Patient Refusal of Test Before Missed Cancer
Podcast
A delay in following a patient’s right kidney mass was complicated by the patient’s refusal of a CT scan and the providers’ incomplete and conflicting documentation of patient education and testing recommendations.
Fatal Team Failure to Widen the Diagnostic Focus for OB Patient
Podcast
Expert review concluded that a more aggressive response to non-reassuring fetal heart rate tracings, such as a conversion to cesarean delivery, would have been appropriate. Coupled with a delay in the diagnosis and treatment of chorioamnionitis, the case was settled in the high range.
Missed Protocols, Medication Mix-up, Patient Death
Podcast
A patient died following a medication mixup in an understaffed medical ICU. A large settlement was reached on behalf of the RN who administered the wrong dose of the wrong medicine.
