Duration: 6:59

This podcast is an episode of Patient Safety Updates. You can find other episodes and subscribe using the links to the left.


  • Asaf Bitton, MD, MPH
  • Tracy Granzyk
  • Gerald Hickson, MD
  • Mark Reynolds
  • Dana Siegal, RN, CPHRM
  • Laura Wood, DNP, MS, RN

Doctors, nurses, and administrators from across the country came to Boston to talk about what works—and what doesn’t—to foster a safe culture for patient care. Personal accountability, team training, and the need to share hero stories led the conversation. Harvard’s malpractice insurer helped link clinical culture to liability claims. These excerpts are from the 2014 CRICO conference, “Walk This Way: Patient Safety Symposium.”

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