CRICO Insights: August 2021

Post Visit/Follow Up Tips for Safer Virtual Care

The post-visit phase may be the most vulnerable part of the virtual visit process. With an increased risk of potential gaps in care, keep these tips in mind:

1.

Close the communication loop with clear follow-up instructions for the patient, family, and clinical staff

2.

Increase your visit time to manage tasks typically handled by others

3.

Ask your patients what’s helping or hindering their virtual care

4.

Create a virtual “door handle” to allow time for your patient’s final questions

Read more: Patient Safety Guidance for the Virtual Visit, AMC PSO


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