Managing Risk in a New Care Setting

When the COVID-19 pandemic emerged, institutional and individual providers needed to initiate or accelerate their adoption of virtual care. That meant quickly pivoting from primarily office-based visits to create new care delivery solutions and dramatically expand existing virtual care programs.

Many teams with limited experience and training in the virtual delivery of care were required to adapt rapidly to new and unfamiliar technologies. Concurrently, institutions and individuals recognized that this sudden and unexpected expansion of virtual care potentially exposed patients to safety vulnerabilities.

The AMC PSO identified a need to address this unprecedented challenge and formed the Virtual Care Task Force, comprising providers from a variety of disciplines with interest and expertise in virtual care and patient safety (and a patient and family advisory council representative). The Patient Safety Guide for the Virtual Visit is the culmination of the Task Force’s initial phase of work.


Virtual Care Task Force

  • Diane Bedell
    McLean Hospital
  • Diane Brockmeyer
    Beth Israel Deaconess Medical Center
  • Alisa Busch
    McLean Hospital
  • Yvonne Cheung
    Mount Auburn Hospital
  • Isaac Chua
    Dana-Farber Cancer Institute
  • Philip Ciampa
    Atrius Health
  • Christian Dankers
    Brigham and Women’s Hospital
  • Erica Dente
    Beth Israel Deaconess Medical Center
  • Jonathan Einbinder
  • Pat Folcarelli
  • Emily Hayden
    Massachusetts General Hospital
  • Jock Hoffman
  • Joseph Kvedar
    Massachusetts General Hospital
  • Joanne Locke
  • Steven Locke
    Beth Israel Deaconess Medical Center
  • Karen Maimone (Potter)
    Massachusetts General Hospital
  • Oren Mechanic
    Beth Israel Deaconess Medical Center
  • Heather Meyers
    Boston Children’s Hospital
  • Paul Nemeskal
    North Shore Physicians Group
  • Dana Platt
    Dana-Farber Cancer Institute
  • Barbara Rosato
    Beth Israel Deaconess Medical Center
  • Darlene Sawicki
    Massachusetts General Hospital
  • Adam Schaffer
  • Lee Schwamm
    Massachusetts General Hospital
  • Susan Szulewski
    McLean Hospital
  • Andrew Villanueva
    Lahey Health Medical Center
  • Jonathan Zebrowski
    Massachusetts General Hospital
  • Kathy Zigmont


Recommendations for Patient Safety Guide for the Virtual Visit were developed under the auspices of the Academic Medical Center Patient Safety Organization (AMC PSO) Virtual Care Task Force. These consensus recommendations are for informational purposes only and should not be construed or relied upon as a standard of care. The AMC PSO recommends institutions review these guidelines and accept, modify, or consider alternatives based on their own resources and patient populations. Institutions should review and modify these recommendations as the field continues to evolve.

Download the Guidelines



More AMC PSO Content

Publications such as whitepapers and guidelines derived from the AMC PSO convenings.

    Patient Safety Guidance for Perioperative Fire Safety

    The AMC PSO convened the Perioperative Fire Safety Task Force to consider the question of why fires continue to occur in operating rooms, and what to do about it.

    Patient Safety Guidance for Pathology Specimens

    The AMC PSO convened the Lost Specimens Task Force to offer guidance — and identify and mitigate risks — for specimen loss and mishandling that results in diagnostic error.

    Neonatal Encephalopathy Guidelines

    At the behest of its membership, the Academic Medical Center Patient Safety Organization convened a Task Force to arrive at a set of consensus-based guidelines for the most effective use of therapeutic hypothermia in cases of suspected neonatal encephalopathy.
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