CRICO Insights: June 2020

5 Ways to Help Non-coronavirus Patients as Care Options Evolve

A few suggestions to help guide expectations for anxious patients and family members returning for care that was postponed or delayed due to the pandemic.


Familiarize yourself with your organization’s messaging to patients


Respond to patients as quickly as possible


Encourage sick or injured patients to seek care and continue treatment


Balance communication preferences with confidentiality and liability concerns


Plan your virtual visits—preparation and caution are needed


Best Medical Practices Course 2020

PCPs, join us on November 7 for a day-long CME program focused on maximizing skills and minimizing risks in the primary care setting. Save the date...


“What We’re Going Through Now is Not Normal”

What is the impact on clinicians and patient safety as COVID-19 drags thousands of doctors and nurses into front-line wards across the country to pitch in? Do you Have Your Emotional PPE?


Failure to Double-check Blood-product Dosing Imperils Tonsillectomy Patient

An 8-year-old girl experienced a tenfold dosing error of clotting factor. What went wrong?


Transparent Face Masks Offer Communication Solution for Hearing Impaired Patients

Clear masks—which enable patients to read lips—have been available for several years. Now, thanks to James Wiggins, BWH is broadening their availability. Lower barriers for all your patients...


Fulfill Your Requirements with Our CME Bundles

CME Bundles are an easy way to fulfill your Massachusetts licensing requirement for Risk Management Category 1 Study. Check out bundles for Communication and Coordination and Medical Procedure Mishaps. Grab your bundle...

Latest News from CRICO

Get all your medmal and patient safety news here.

    The Patient Safety Adoption Framework: A Practical Framework to Bridge the Know-Do Gap

    CRICO Grants
    Many patient safety initiatives fail to be adopted and implemented, even when proven effective. This creates the well-recognized know-do gap—which occurs when health care workers know what should be done based on evidence vs. what takes place in practice. To address this issue, CRICO funded the development of a patient safety adoption framework and had it evaluated by leaders in quality and safety. The framework and its findings were published online in the Journal of Patient Safety in April 2023.

    Ambulatory Safety Nets: Protecting Providers and Promoting Safety with Systems to Reduce Delayed Cancer Diagnoses

    CRICO Grants
    Ambulatory safety nets (ASNs) are person-centered programs that provide a highly reliable backup system for following up on abnormal test results when the standard follow-up process fails. Co-authored by CRICO’s Pat Folcarelli RN, MA, PhD, and Luke Sato, MD, this article about ASNs was featured in Inside Medical liability Online.
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