News
What Does It Take to Increase Patient Engagement in Primary Care Settings?
Oct 17, 2018
A first-of-its-kind survey was conducted to inventory the structural programs and innovative efforts that Massachusetts primary care practices have in place to engage patients and families. Through the research, MHQP sought to identify improvement strategies and CRICO aimed to find ways to incorporate patient engagement into primary care risk-reduction strategies.
Citation for the Full-text Article
Rabson BG, Sato L. What does it take to increase patient engagement in primary care settings? NEJM Catalyst. October 17, 2018.
Latest News from CRICO
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Effects of Poor Communication in Healthcare
News
Exploring the effects of poor communication in health care, this HIPAA Journal article, published December 23, 2023, cites data from CRICO’s med mal database.
Assessing the Impact of Hospital Mergers and Acquisitions on Safety Culture with Proactive Risk Assessments
News
Hospitals seeking to understand patient safety strengths and vulnerabilities in the context of mergers/acquisitions benefit more from a third-party perspective than from a limited internal process. CRICO’s Risk Assessment Unit has access to a rich body of work to help articulate identified factors and by which to frame improvement recommendations.

Postpartum Malpractice Claims: Can We Understand Preventable Harms and Socioeconomic Factors?
News
Candello Member
In a multifactorial study, The Doctors Company (a Candello member organization) investigated postpartum claims to develop clinical recommendations to decrease the risks of postpartum morbidity and mortality.
How Does Work Environment Relate to Diagnostic Quality? A Prospective, Mixed Methods Study in Primary Care
News
CRICO Grants
The aim of this CRICO-funded study was to develop a tool assessing key elements of the diagnostic assessment process and apply it to a series of diagnostic encounters examining clinical notes and the encounters’ recorded transcripts.