How Communication Problems Put Patients, Hospitals in Jeopardy

Hospitals seeking to understand patient safety strengths and vulnerabilities in the context of mergers/acquisitions benefit more from a third-party perspective than from a limited internal process. CRICO’s Risk Assessment Unit has access to a rich body of work to help articulate identified factors and by which to frame improvement recommendations.

The aim of this CRICO-funded study was to develop a tool assessing key elements of the diagnostic assessment process and apply it to a series of diagnostic encounters examining clinical notes and encounters' recorded transcripts.

This CRICO-funded study asked, “What are clinician and patient perspectives and innovative ways to communicate diagnostic uncertainty to patients?”