The authors say they were “particularly interested in communication issues during clinical encounters and around sensitive communication that needs to occur when things go wrong,” as discussed in the CRICO Strategies 2015 benchmarking report, “Malpractice Risks in Communication Failures.”
Citation for the Full-text Article
Schiff GD, Reyes Nieva H, Griswold P, Leydon N, Ling J, Biondolillo M, Singer SJ. Addressing ambulatory safety and malpractice: The Massachusetts PROMISES project. Health Services Research. December 2016; 51(S3): 2634–2641. doi:10.1111/1475-6773.12621.