Following a pre- and postintervention study, the researchers concluded that a surgery-department– communication-policy intervention significantly reduced the incidence of potentially harmful communication breakdowns during inpatient care.

Citation for the Full-text Article

Arriaga AF, Elbardissi AW, Regenbogen SE, Greenberg CC, Berry WR, Lipsitz S, Moorman D, Kasser J, Warshaw AL, Zinner MJ, Gawande AA. A policy-based intervention for the reduction of communication breakdowns in inpatient surgical care: Results from a Harvard surgical safety collaborative. Annals of Surgery; May 2011;253:849–854. DOI: 10.1097/SLA.0b013e3181f4dfc8.

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