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Patient Voice: Beth Felt a Lump but the Nurse Didn’t. How a Patient and her Providers Turned it Around

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Patient Voice: Beth Felt a Lump but the Nurse Didn’t. How a Patient and her Providers Turned it Around

By Tom A. Augello, CRICO

Related to: Ambulatory, Communication, Diagnosis, Disclosure + Apology, Primary Care, Insight into Risks of Ambulatory Care, Nursing, Other Specialties, Publications, Risk Basics


Duration: 7:37

| https://www.rmf.harvard.edu/files/rss/conference.xml

Beth Pyliotis shares her compelling story of how her breast cancer was diagnosed and treated. Despite a rocky start when a temporary NP covering for the PCP did not recommend testing and the patient insisted, the subsequent care was excellent and comprehensive once the PCP returned. See how this patient heard an apology, and now has nothing but praise for the coordination and compassion of her primary care at Atrius Health and treatment at Dana-Farber Cancer Institute.


December 15, 2016
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