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Glenn Focht, MD

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How Does a Hospital Make Care Safer for 400,000 Ambulatory Patients?

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How Does a Hospital Make Care Safer for 400,000 Ambulatory Patients?

By Glenn Focht, MD and Tom A. Augello, CRICO

Related to: Ambulatory, Communication, Diagnosis, Primary Care, Nursing, Other Specialties


Duration 5:17

 | https://www.rmf.harvard.edu/files/rss/conference.xml 

Commentator: Glenn Focht, MD

Avoiding mistakes that hurt patients in the outpatient setting is a relatively new mission for hospitals and office practices. Sharing “near-misses” in a blame-free culture is key. But how do you get there? What are the steps and what is the structure? Dr. Glenn Focht, Chief Medical Officer for the primary care physician group at Boston Children's Hospital, shares his hospital’s journey and the passion behind making care better and safer in the outpatient arena.


October 15, 2015
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