Duration 5:17
| https://www.rmf.harvard.edu/files/rss/conference.xml
Commentator: Glenn Focht, MD
Avoiding mistakes that hurt patients in the outpatient setting is a relatively new mission for hospitals and office practices. Sharing “near-misses” in a blame-free culture is key. But how do you get there? What are the steps and what is the structure? Dr. Glenn Focht, Chief Medical Officer for the primary care physician group at Boston Children's Hospital, shares his hospital’s journey and the passion behind making care better and safer in the outpatient arena.