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Outcomes In Two Massachusetts Hospital Systems Give Reason For Optimism About Communication-And-Resolution Programs

  • October 1, 2017

Researchers with grant support from CRICO examined case outcomes of a program used by two academic medical centers and two of their community hospitals in Massachusetts in the period 2013–15.


The research findings suggest that communication-and-resolution programs will not lead to higher liability costs when hospitals adhere to their commitment to offer compensation proactively.

 

Citation for the Full-text Article

Mello MM, Kachalia A, Roche S, Van Niel M, Buchsbaum L, Dodson S, Folcarelli P, Benjamin EM, Sands KE. Outcomes in two Massachusetts hospital systems give reason for optimism about communication-and-resolution programsHealth Affairs (Millwood). 2017 Oct 1;36(10):1795-1803. doi: 10.1377/hlthaff.2017.0320.