Improving CG-CAHPS, the Secret Sauce

Hospitals seeking to understand patient safety strengths and vulnerabilities in the context of mergers/acquisitions benefit more from a third-party perspective than from a limited internal process. CRICO’s Risk Assessment Unit has access to a rich body of work to help articulate identified factors and by which to frame improvement recommendations.

In a multifactorial study, The Doctors Company (a Candello member organization) investigated postpartum claims to develop clinical recommendations to decrease the risks of postpartum morbidity and mortality.

The aim of this CRICO-funded study was to develop a tool assessing key elements of the diagnostic assessment process and apply it to a series of diagnostic encounters examining clinical notes and the encounters’ recorded transcripts.