Why Communication Matters

Virtual visits can involve patients calling into their video appointment from the supermarket…fuzzy computer screens during examinations…even doctors “visiting” the wrong patient. These challenges and more present additional clinical and liability risks to busy practices delivering telehealth.

Using Candello data, researchers at Boston Children's Hospital demonstrated a link between patient handoff failures and malpractice cases. Further, they showed that, among cases involving a communication error, 77 percent of them could have been prevented by use of a structured handoff.

More than 57 CRICO-insured researchers will be principal investigators of projects being funded by CRICO in 2022. At the forefront of topics being studied are telemedicine, health care equity, and emergency medicine interventions.