crico_2015_12Physicians, nurses, and other members of the health care team provide skilled, compassionate care to their patients on a daily basis. Dedicating their lives to caring for the sick or injured and improving the lives of patients and their families is an important facet of working in health care. However, unanticipated medical events can occur and when they do they have a painful impact on the clinicians involved.

Recognizing the importance of supporting health care workers through these trying times, hospitals often establish a peer support program. As Yvonne Cheung, MD, MPH, Chair, Department of Quality and Safety at Mount Auburn Hospital said:

Before we can ask our clinicians to take the best possible care of our patients we must ensure that we take care of our clinicians by providing a safe and supportive work environment. One way to do this is through a structured peer support program in which team members are trained in crisis support and stress management.

Mount Auburn Hospital’s peer support program provides 24-hour confidential support for its staff and physicians. The program’s goal is to help it’s health care team members return to a satisfying professional practice. This is accomplished by providing a “safe zone” where staff can express their thoughts and reactions to adverse events and offer reassurance that the experience is a normal reaction.

We salute Mount Auburn Hospital's Peer Support Program for its dedication to supporting health care workers after an adverse event.

Related Blog Posts

    doctor talking with a patient

    Does Bias Contribute to Diagnostic Failure?

    Blog Post
    By recognizing the types of bias that may be involved and developing tools to help mitigate those biases, there is an opportunity to improve quality of care and outcomes for patients.
    football (soccer ball) caught in a net

    Good Catch! Building the Framework for Ambulatory Safety Nets

    Blog Post
    Patients frequently experience a delayed diagnosis due to a lack of follow-up. Preventing these gaps in communication is what hospitals are trying to mitigate through the implementation of ambulatory safety nets.
    SafeCare Study: Inpatient Setting

    The SafeCare Study

    Blog Post
    Results clearly demonstrate a need for better tools, increased measurement of patient harm, and better implementation systems.
Cookies help us improve your website experience.
By using our website, you agree to our use of cookies.