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Lack of Empathy Triggers Suit Against Surgeon

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kc_podcast_2011_empathy

Lack of Empathy Triggers Suit Against Surgeon

By Tom A. Augello, CRICO

Related to: Communication, Disclosure + Apology, Surgery, Teamwork Training


Duration: 10:24

 

The patient and his wife felt that the surgeon was not forthcoming with an explanation of what happened and seemed indifferent to the impact on his patient, following conversion to an open procedure and large blood loss.

 

Also see: Case Study Unexpected Surgical Complication Lack of Empathy Triggers a Lawsuit

 

Subscribe: Visit these links to see the full podcast in iTunes or feedburner.

ITunes icon | https://www.rmf.harvard.edu/files/rss/cases.xml

 


February 3, 2011
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