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Recent Coverage

April 6, 2018 The Risks to Patient Safety From Health System Expansions

CRICO partnered with Ariadne Labs, a health systems research center, to analyze the patient safety risks for medical institutions undergoing substantial consolidation, including mergers, acquisitions, and service agreements.

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January 6, 2018 Implementation of Diagnostic Pauses in the Ambulatory Setting
January 1, 2018 Partnering With a Medical Malpractice Insurer to Improve Patient Safety and Decrease Risk

In this study, CRICO staff members and a physician from Brigham and Women’s Hospital (a CRICO member institution) explored the value of partnering with a captive medical malpractice insurance company and its Patient Safety Organization (PSO).

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What Patients Value About Reading Visit Notes: A Qualitative Inquiry of Patient Experiences With Their Health Information

  • July 1, 2017

Conducted by Beth Israel Deaconess Medical Center researchers, this CRICO-supported study aimed to learn more about patient experiences with reading and providing feedback on their visit notes.


The researchers developed a patient feedback tool linked to OpenNotes as part of a pilot quality improvement initiative focused on patient engagement.  

Study Conclusion: Patients and care partners who read notes and submitted feedback reported greater engagement and the desire to help clinicians improve note accuracy. Aspects of what patients like about using both notes as well as a feedback tool highlight personal, relational, and safety benefits. 

Citation for the Full-text Article

Gerard M, Fossa A, Folcarelli PH, Walker J, Bell SK. What patients value about reading visit notes: A qualitative inquiry of patient experiences with their health informationJournal of Medical Internet Research. 2017;19(7):e237. doi:10.2196/jmir.7212. 

Related CRICO Article

Can Access to Doctor Notes Help Patients Find Mistakes, Recall Care Plans? [Podcast]