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July 1, 2018 The Impact of Automated Notification on Follow-up of Actionable Tests Pending at Discharge: A Cluster-Randomized Controlled Trial

A physician’s failure to follow-up on test results that are still pending at a patient’s discharge could lead to a missed diagnosis or preventable adverse event. This CRICO-funded study researched a potential solution.

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May 17, 2018 What’s the key to accelerating progress in patient safety over the next five years?
May 15, 2018 Poor Communication and Teamwork from Surgeons Linked with Increased Likelihood of Malpractice Claims

CRICO partnered with Ariadne Labs of Brigham and Women’s Hospital, to explore whether surgeons who receive poor ratings in communication and teamwork skills from their coworkers during 360-degree performance reviews are more likely to face malpractice claims from their patients.

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What Patients Value About Reading Visit Notes: A Qualitative Inquiry of Patient Experiences With Their Health Information

  • July 1, 2017

Conducted by Beth Israel Deaconess Medical Center researchers, this CRICO-supported study aimed to learn more about patient experiences with reading and providing feedback on their visit notes.


The researchers developed a patient feedback tool linked to OpenNotes as part of a pilot quality improvement initiative focused on patient engagement.  

Study Conclusion: Patients and care partners who read notes and submitted feedback reported greater engagement and the desire to help clinicians improve note accuracy. Aspects of what patients like about using both notes as well as a feedback tool highlight personal, relational, and safety benefits. 

Citation for the Full-text Article

Gerard M, Fossa A, Folcarelli PH, Walker J, Bell SK. What patients value about reading visit notes: A qualitative inquiry of patient experiences with their health informationJournal of Medical Internet Research. 2017;19(7):e237. doi:10.2196/jmir.7212. 

Related CRICO Article

Can Access to Doctor Notes Help Patients Find Mistakes, Recall Care Plans? [Podcast]