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Communication Failures in Medical Malpractice – Lessons Learned From the CRICO Strategies’ Comparative Benchmarking System

  • February 1, 2017

This article, co-authored by Mazen Maktabi and CRICO’s Gretchen Ruoff for the American Society of Anesthesiologists publication ASA Monitor, examines how analyzing the CRICO Strategies Comparative Benchmarking System database of medical malpractice claims enables organizations to glean valuable insight as to the extent and cause of potential patient safety risks.


Communication failures may lead to patient harm, serious injury, or death. Looking at data from the CRICO Strategies national Comparative Benchmarking System (CBS), authors discuss some of the risks associated with miscommunication between providers as well as between providers and patients. Organizations that contribute their data to CBS are able to understand the magnitude of incurred financial losses and pinpoint what is driving those losses—in this study, communication failures.

 

Citation for the Full-text Article

Maktabi M. Ruoff G. Communication failures in medical malpractice – Lessons learned from the CRICO Strategies’ Comparative Benchmarking System. ASA Monitor. Feb 2017; 81(2): 20-22. [Subscription may be required.]

 

Related CRICO Report

Malpractice Risks in Communication Failures: 2015 CRICO Strategies National CBS Report