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Talking the Talk: The Keys to Effective Workplace Communication

  • August 1, 2015

“Communication breakdowns may lead to medical errors, and medical errors may lead to legal claims,” says this August 2015 article in the Bulletin of the American College of Surgeons. As an example of an effective way to deal with communication breakdowns, the authors highlight a 2009 CRICO-funded study about the implementation of a policy-based intervention across different hospitals.


In conclusion, the authors  state “effective communication is a key skill for successful surgeons and the delivery of high-quality patient care. The ability to communicate with your superiors is equally important as the ability to communicate with your peers and patients. Although these interpersonal skills are difficult to measure and standardize, the author’s anticipate that these guidelines and techniques will prove useful in each of those encounters.”

Read the Full-text Bulletin Article:

Sun RC, Garvey E, Hogan J, Economopoulos KP. Talking the talk: The keys to effective workplace communication. Bull Am Coll Surg. 2015 Aug;100(8).

Read the CRICO-sponsored study abstract:

ElBardissi AW, Regenbogen SE, Greenberg CC, Berry W, Arriaga A, Moorman D, Retik A, Warshaw AL, Zinner MJ, Gawande AA. Communication practices on 4 Harvard surgical services: a surgical safety collaborative. Ann Surg. 2009 Dec;250(6):861-5. doi: 10.1097/SLA.0b013e3181afe0db.