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When Things Go Wrong Film Preview

By Tom Delbanco, MD, Beth Israel Deaconess Medical Center and Tom A. Augello, CRICO

Related to: Communication, Diagnosis, Disclosure + Apology, Emergency Medicine, Primary Care, Nursing, Obstetrics, Other Specialties, Surgery

When Things Go Wrong: Voices of Patients and Families [DVD]
Cambridge, MA: CRICO, 2006.

This frank and moving film features eight patients and their families sharing the impacts of medical error on their lives. Their searing insights offer ideas for improving the healthcare system and patient/provider communication. The patient's perspective, in this unique format, is a rare and compelling gift. This educational DVD package includes the feature film (26 minutes) created by Tom Delbanco, MD and Tom Augello, CRICO; six theme-based vignettes; five patient narratives; A Guide for Learners and Facilitators; and an annotated bibliography. Dr. Delbanco is the Koplow–Tullis Professor of General Medicine and Primary Care at Harvard Medical School and a physician at Beth Israel Deaconess Medical Center.


To Watch the Complete Film...


Watch now by signing in to My CRICO

Other Harvard Affiliates

The complete package (film + facilitator's guide) is available free of charge to all members of the Harvard medical community, including all clinical and administrative staff. Contact Carolyn Jones (by email or 617.450.5539) to request a copy.

Your institution's risk manager also has a copy available for loan.


The complete package (film + facilitator's guide) is available for purchase. Individual copies cost $395 (plus shipping and handling and any applicable sales tax). Larger orders may qualify for discount.

Additional information is available here,

To order DVDs visit the Patient Safety Films Payment page or contact David Whitley, 617.450.6811

Annotated Bibliography

Developed for When Thing Go Wrong, this bibliography focuses on the issues around medical errors and adverse events. The selected articles and books are valuable tools in understanding the importance of disclosure, apology, communication, and trust, as well as the patient's feelings of isolation, anger, and frustration after a medical error occurs. 

View annotated bibliography [pdf]



2007RemiWinner“On behalf of the Board of Directors and Executive Staff of the 40th Annual WorldFest-Houston International Film & Video Festival...Our sincere congratulations! Out of more than 4,500 international category entries in the 10 major Remi Award Competitions, you are a Remi Winner!” 

When Things Go Wrong: Voices of Patients and Families [DVD package] 
ISBN-10: 0-9791368-0-6, ISBN-13: 978-0-9791368-0-1

This educational DVD package includes the feature film (26 minutes), six theme-based vignettes, five patient narratives, A Guide for Learners and Facilitators, and an annotated bibliography.


January 1, 2011
3 dislikes

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