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Managing Risk in a New Care Setting
When the COVID-19 pandemic emerged, institutional and individual providers needed to initiate or accelerate their adoption of virtual care. That meant quickly pivoting from primarily office-based visits to create new care delivery solutions and dramatically expand existing virtual care programs.
Many teams with limited experience and training in the virtual delivery of care were required to adapt rapidly to new and unfamiliar technologies. Concurrently, institutions and individuals recognized that this sudden and unexpected expansion of virtual care potentially exposed patients to safety vulnerabilities.
The AMC PSO identified a need to address this unprecedented challenge and formed the Virtual Care Task Force, comprising providers from a variety of disciplines with interest and expertise in virtual care and patient safety (and a patient and family advisory council representative). The Patient Safety Guide for the Virtual Visit is the culmination of the Task Force’s initial phase of work.
Virtual Care TASK FORCE
- Diane Bedell
McLean Hospital
- Diane Brockmeyer
Beth Israel Deaconess Medical Center
- Alisa Busch
McLean Hospital
- Yvonne Cheung
Mount Auburn Hospital
- Isaac Chua
Dana-Farber Cancer Institute
- Philip Ciampa
Atrius Health
- Christian Dankers
Brigham and Women’s Hospital
- Erica Dente
Beth Israel Deaconess Medical Center
- Jonathan Einbinder
CRICO
- Pat Folcarelli
CRICO
- Emily Hayden
Massachusetts General Hospital
- Jock Hoffman
CRICO
- Joseph Kvedar
Massachusetts General Hospital
- Joanne Locke
CRICO
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- Steven Locke
Beth Israel Deaconess Medical Center
- Karen Maimone (Potter)
Massachusetts General Hospital
- Oren Mechanic
Beth Israel Deaconess Medical Center
- Heather Meyers
Boston Children’s Hospital
- Paul Nemeskal
North Shore Physicians Group
- Dana Platt
Dana-Farber Cancer Institute
- Barbara Rosato
Beth Israel Deaconess Medical Center
- Darlene Sawicki
Massachusetts General Hospital
- Adam Schaffer
CRICO
- Lee Schwamm
Massachusetts General Hospital
- Susan Szulewski
McLean Hospital
- Andrew Villanueva
Lahey Health Medical Center
- Jonathan Zebrowski
Massachusetts General Hospital
- Kathy Zigmont
CRICO
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STATEMENT
Recommendations for Patient Safety Guide for the Virtual Visit were developed under the auspices of the Academic Medical Center Patient Safety Organization (AMC PSO) Virtual Care Task Force. These consensus recommendations are for informational purposes only and should not be construed or relied upon as a standard of care. The AMC PSO recommends institutions review these guidelines and accept, modify, or consider alternatives based on their own resources and patient populations. Institutions should review and modify these recommendations as the field continues to evolve.