Recent Coverage

March 1, 2022 Frequency and Nature of Communication and Handoff Failures in Medical Malpractice Claims

Using Candello data, this study examines the characteristics of malpractice claims which miscommunications.


March 1, 2022 Improving Patient Handoffs Helps Reduce Malpractice Claims

Healthcare Risk Management reports on a large study conducted by Boston Children’s Hospital in which researchers reviewed 498 medical malpractice claims provided by Candello, CRICO’s national medical malpractice collaborative. The work revealed a direct relationship between the quality of patient handoffs and claims.


January 5, 2022 To Measure and Reduce Diagnostic Error, Start With the Data You Have

This article, published by the Michigan State Medical Society, provides insight into how CRICO's diagnostic process of care framework, using medical malpractice claims data, can be used to reduce diagnostic errors.

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What Does It Take to Increase Patient Engagement in Primary Care Settings?

  • October 17, 2018

CRICO partnered with the Massachusetts Health Quality Partners (MHQP) to conduct a study to achieve a better understanding of what primary care practices are doing to engage patients.

A first-of-its-kind survey was conducted to inventory the structural programs and innovative efforts that Massachusetts primary care practices have in place to engage patients and families. Through the research, MHQP sought to identify improvement strategies and CRICO aimed to find ways to incorporate patient engagement into primary care risk-reduction strategies. 


Citation for the Full-text Article

Rabson BG, Sato L. What does it take to increase patient engagement in primary care settings? NEJM Catalyst. October 17, 2018.