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What Patients Value About Reading Visit Notes: A Qualitative Inquiry of Patient Experiences With Their Health Information

  • July 1, 2017

Conducted by Beth Israel Deaconess Medical Center researchers, this CRICO-supported study aimed to learn more about patient experiences with reading and providing feedback on their visit notes.


The researchers developed a patient feedback tool linked to OpenNotes as part of a pilot quality improvement initiative focused on patient engagement.  

Study Conclusion: Patients and care partners who read notes and submitted feedback reported greater engagement and the desire to help clinicians improve note accuracy. Aspects of what patients like about using both notes as well as a feedback tool highlight personal, relational, and safety benefits. 

Citation for the Full-text Article

Gerard M, Fossa A, Folcarelli PH, Walker J, Bell SK. What patients value about reading visit notes: A qualitative inquiry of patient experiences with their health informationJournal of Medical Internet Research. 2017;19(7):e237. doi:10.2196/jmir.7212. 

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