CRICO CRICO home

Recent Coverage

March 1, 2022 Frequency and Nature of Communication and Handoff Failures in Medical Malpractice Claims

Using Candello data, this study examines the characteristics of malpractice claims which miscommunications.

READ MORE >

March 1, 2022 Improving Patient Handoffs Helps Reduce Malpractice Claims

Healthcare Risk Management reports on a large study conducted by Boston Children’s Hospital in which researchers reviewed 498 medical malpractice claims provided by Candello, CRICO’s national medical malpractice collaborative. The work revealed a direct relationship between the quality of patient handoffs and claims.

READ MORE >

January 5, 2022 To Measure and Reduce Diagnostic Error, Start With the Data You Have

This article, published by the Michigan State Medical Society, provides insight into how CRICO's diagnostic process of care framework, using medical malpractice claims data, can be used to reduce diagnostic errors.

READ MORE >
View All News & Research

Communication Failures in Medical Malpractice – Lessons Learned From the CRICO Strategies’ Comparative Benchmarking System

  • February 1, 2017

This article, co-authored by Mazen Maktabi and CRICO’s Gretchen Ruoff for the American Society of Anesthesiologists publication ASA Monitor, examines how analyzing the CRICO Strategies Comparative Benchmarking System database of medical malpractice claims enables organizations to glean valuable insight as to the extent and cause of potential patient safety risks.


Communication failures may lead to patient harm, serious injury, or death. Looking at data from the CRICO Strategies national Comparative Benchmarking System (CBS), authors discuss some of the risks associated with miscommunication between providers as well as between providers and patients. Organizations that contribute their data to CBS are able to understand the magnitude of incurred financial losses and pinpoint what is driving those losses—in this study, communication failures.

 

Citation for the Full-text Article

Maktabi M. Ruoff G. Communication failures in medical malpractice – Lessons learned from the CRICO Strategies’ Comparative Benchmarking System. ASA Monitor. Feb 2017; 81(2): 20-22. [Subscription may be required.]

 

Related CRICO Report

Malpractice Risks in Communication Failures: 2015 CRICO Strategies National CBS Report