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July 1, 2022 Development of a Taxonomy for Characterising Medical Oncology-related Patient Safety and Quality Incidents: A Novel Approach

Using funding from CRICO, this study describes the development of a comprehensive, validated taxonomy for medical oncology-related incidents.

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June 18, 2022 Trial and Error: Learning From Malpractice Claims in Childhood Surgery

Using Candello Solutions by CRICO, this article analyzed the malpractice claims involving patients ≤ 18 years old that occurred from 2008 to 2017.

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March 1, 2022 Frequency and Nature of Communication and Handoff Failures in Medical Malpractice Claims

Using Candello data, this study examines the characteristics of malpractice claims which miscommunications.

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Failure to Communicate is Costly and Dangerous

  • February 16, 2016

An article in Medscape, aptly quoted the Captain, a prison warden in Cool Hand Luke who famously said to his prisoner, “What we've got here is a failure to communicate.” They were using this to reference the impact of communication failures detailed in the report by CRICO Strategies published in 2016.

 


Breakdown in Communication: Costly and Dangerous

“What we've got here is failure to communicate,” the Captain, a prison warden, famously said to his stubborn prisoner in the 1967 film classic Cool Hand Luke. It's far from a friendly pronouncement, of course. But too often, communication channels really do break down, and the results in the medical arena can be especially dire, even catastrophic. That's the underlying message of a new report by CRICO Strategies, a Harvard-affiliated group of evidenced-based risk-management companies.

“When information falls through the cracks, diagnoses are confounded, procedures are complicated, and subsequent care is compromised,” says Heather Riah, CRICO's SVP and COO.

Citation for the Full-text Article

Guglielmo W. Failure to Communicate is Costly and DangerousMedscape. February 16. 2016