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February 16, 2021 Defining Best Practices for Interhospital Transfers

Interhospital transfers (IHT) are important yet recognized as high-risk transitions in care. This study was funded by CRICO to help define the best practice principles for IHTs and identify improvement opportunities.

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February 12, 2021 The MPL Association Appoints Mark Reynolds, CRICO President and CEO, A Board Officers

CRICO President and CEO Mark E. Reynolds has been named as a board member of the Medical Practice Liability Association.

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November 16, 2020 Development and Validation of a Deep Learning Model for Detection of Allergic Reactions Using Safety Event Reports Across Hospitals

This study, funded by CRICO grants, utilized a deep learning algorithm to identify instances of allergic reactions in the free-text electronic narratives of hospital safety reports.

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Failure to Communicate is Costly and Dangerous

  • February 16, 2016

An article in Medscape, aptly quoted the Captain, a prison warden in Cool Hand Luke who famously said to his prisoner, “What we've got here is a failure to communicate.” They were using this to reference the impact of communication failures detailed in the report by CRICO Strategies published in 2016.

 


Breakdown in Communication: Costly and Dangerous

“What we've got here is failure to communicate,” the Captain, a prison warden, famously said to his stubborn prisoner in the 1967 film classic Cool Hand Luke. It's far from a friendly pronouncement, of course. But too often, communication channels really do break down, and the results in the medical arena can be especially dire, even catastrophic. That's the underlying message of a new report by CRICO Strategies, a Harvard-affiliated group of evidenced-based risk-management companies.

“When information falls through the cracks, diagnoses are confounded, procedures are complicated, and subsequent care is compromised,” says Heather Riah, CRICO's SVP and COO.

Citation for the Full-text Article

Guglielmo W. Failure to Communicate is Costly and DangerousMedscape. February 16. 2016