CRICO CRICO home

Recent Coverage

March 1, 2022 Frequency and Nature of Communication and Handoff Failures in Medical Malpractice Claims

Using Candello data, this study examines the characteristics of malpractice claims which miscommunications.

READ MORE >

March 1, 2022 Improving Patient Handoffs Helps Reduce Malpractice Claims

Healthcare Risk Management reports on a large study conducted by Boston Children’s Hospital in which researchers reviewed 498 medical malpractice claims provided by Candello, CRICO’s national medical malpractice collaborative. The work revealed a direct relationship between the quality of patient handoffs and claims.

READ MORE >

January 5, 2022 To Measure and Reduce Diagnostic Error, Start With the Data You Have

This article, published by the Michigan State Medical Society, provides insight into how CRICO's diagnostic process of care framework, using medical malpractice claims data, can be used to reduce diagnostic errors.

READ MORE >
View All News & Research

Talking the Talk: The Keys to Effective Workplace Communication

  • August 1, 2015

“Communication breakdowns may lead to medical errors, and medical errors may lead to legal claims,” says this August 2015 article in the Bulletin of the American College of Surgeons. As an example of an effective way to deal with communication breakdowns, the authors highlight a 2009 CRICO-funded study about the implementation of a policy-based intervention across different hospitals.


In conclusion, the authors  state “effective communication is a key skill for successful surgeons and the delivery of high-quality patient care. The ability to communicate with your superiors is equally important as the ability to communicate with your peers and patients. Although these interpersonal skills are difficult to measure and standardize, the author’s anticipate that these guidelines and techniques will prove useful in each of those encounters.”

Read the Full-text Bulletin Article:

Sun RC, Garvey E, Hogan J, Economopoulos KP. Talking the talk: The keys to effective workplace communication. Bull Am Coll Surg. 2015 Aug;100(8).

Read the CRICO-sponsored study abstract:

ElBardissi AW, Regenbogen SE, Greenberg CC, Berry W, Arriaga A, Moorman D, Retik A, Warshaw AL, Zinner MJ, Gawande AA. Communication practices on 4 Harvard surgical services: a surgical safety collaborative. Ann Surg. 2009 Dec;250(6):861-5. doi: 10.1097/SLA.0b013e3181afe0db.