The research findings suggest that communication-and-resolution programs will not lead to higher liability costs when hospitals adhere to their commitment to offer compensation proactively.
Citation for the Full-text Article
Mello MM, Kachalia A, Roche S, Van Niel M, Buchsbaum L, Dodson S, Folcarelli P, Benjamin EM, Sands KE. Outcomes in two Massachusetts hospital systems give reason for optimism about communication-and-resolution programs. Health Affairs (Millwood). 2017 Oct 1;36(10):1795-1803. doi: 10.1377/hlthaff.2017.0320.