Heather Riah, MBA is the Senior Vice President and Chief Operating Officer at CRICO, with responsibilities for efficient and effective execution of key strategic initiatives across all divisions of the organization. She will also have oversight of our Strategies, Legal, Facilities, Human Resource, and Communication Departments.
A seasoned leader, Ms. Riah has been with CRICO since 1996. During her tenure here, she initially served in our IT department, where she oversaw the development of the Claims and Underwriting Systems as well as having responsibility for product management and customer service for both internal and external customers. Most recently, Ms. Riah served as AVP of CRICO Strategies (now Candello), directing all operations related to the successful growth of the organization including product development, sales, and strategic alliances.
Prior to joining CRICO, Ms. Riah worked in several key areas of the insurance industry. She began her career at MetLife in New York City working in the financial arena. Ms. Riah earned her Bachelor of Arts in Economics from Mount Holyoke, and her Masters of Business Administration, with a focus in IT, from Rutgers University.