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First Line of Defense

Every CRICO member institution has designated key individuals to serve as liaisons for CRICO-insured clinicians.

These individuals should be the first point of contact for any issues related to loss prevention (including receipt of malpractice-related documents). Once you have spoken with your institution-based risk management representative, the CRICO Claims Manager associated with your institution will be available to assist you.

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Atrius Health

275 Grove Street Suite 3-300, Newton, MA 02466
Main Phone: 617.559.8016

Martin November, MD, MBA, FACOG
Medical Director, Patient Safety and Risk Management
Atrius Health (HVMA)
Phone: 617.559.8572
E-mail Martin November


Beth Israel Deaconess Medical Center

330 Brookline Ave, 20 Overland St., Suite 540, Boston, MA 02215
Main Phone: 617.667.7000

Pat Folcarelli, RN, PhD
VP of Patient Safety
Silverman Institute for Health Care Quality and Safety
330 Brookline Ave, Suite 203, Boston, MA 02215
Phone: 617.667.4204
E-mail Pat Folcarelli

Mary Fay, RN, MS
Patient Safety Coordinator/Risk Manager
Silverman Institute for Health Care Quality and Safety
Phone: 617.975.9757 Fax: 617.975.9730
E-mail Mary Fay

Stacey Lunetta, RN, MPH
Patient Safety Coordinator/Risk Manager
Silverman Institute for Health Care Quality & Safety
Phone: 617.975.9762 Fax: 617.975.9730
E-mail Stacey Lunetta

Cheryle Totte, RN, MS
Director of Patient Safety
Silverman Institute for Health Care Quality and Safety
Phone: 617.975.9765 | Pager: 32339 | Fax: 617.975.9730
E-mail Cheryle Totte

Carolyn Wheaton, RN, MS
Patient Safety Coordinator/Ambulatory Risk Manager
Silverman Institute for Health Care Quality and Safety
Phone: 617.975.9766 | Fax: 617.975.9730
E-mail Carolyn Wheaton

Crosby Bennett
Manager, Correspondence
Medical Records
Health Information Management Department
Fax: 617.975.9730
E-mail Crosby Bennett

Dorothy Flood, RN
Patient Safety Coordinator/Risk Manager
Phone: 617.975.9752
Fax: 617.975.9730
E-mail Dorothy Flood



Beth Israel Deaconess Hospital–Affiliated Physician Group
Beth Israel Deaconess HealthCare

464 Hillside Avenue, Suite 304
Needham, MA 02494-1227

Director of Risk Management
Phone: 617.754.0720|  Fax: 617.754.0701
E-mail Patti Ellis


Beth Israel Deaconess Hospital – Milton

199 Reedsdale Road
Milton, MA 02186
Main Phone: 617.696.4600 

Alexander J. Campbell, MSN, RN, NE BC, CPHQ
Director, Healthcare Quality & Patient Safety
Phone: 617.313.1053
E-mail Alexander Campbell

Maureen Keenan, JD, RN
Risk Manager/Patient Safety
Phone: 617.313.1291
E-mail Maureen Keenan


Beth Israel Deaconess Hospital – Needham

148 Chestnut Street Needham, MA 02492

Carolyn Gifford RN, MS
Risk Manager and Regulatory Specialist
Phone: 781.453.6042
E-mail Carolyn Gifford


Beth Israel Deaconess Hospital – Plymouth

275 Sandwich Street
Plymouth, MA 02360
Main Phone: 508.746.2000

Judy Van Tilburg
Sr. Dir. Quality & Pt Safety
Phone: 508.830.2101
E-mail Judy Van Tilburg

Gretchen Kilbourne
Pt Advocate
Phone: 508.830.2521
E-mail Gretchen Kilbourne


Boston Children’s Hospital

300 Longwood Avenue, Boston, MA 02115
Main Phone: 617.355.6000

Elise Woodard, MS, RN
Manager, Patient Safety
Program for Patient Safety and Quality
Phone: 617.355.8065 | Fax: 617.730.0637
E-mail Elise Woodard

Kelly Haynes, RN, JD
Office of General Counsel
Patient Care & Risk Management
Phone: 617.355.4934 | Fax: 617.730.1952
E-mail Kelly Haynes

Rosemary Galvin, RN, MS, CPNP
Patient Safety Manager
Program for Patient Safety and Quality
Phone: 617.355.6120 | Fax: 617.730.0637
E-mail Rosemary Galvin

Anne Elizabeth Barrett, RN, MSN
Patient Safety Manager
Program for Patient Safety and Quality
Phone: 617.919.1550
E-mail Anne Elizabeth Barrett

Doreen Thomases, CPH, HAC
Director, Patient Safety & Clinical Regulatory Compliance
Program for Patient Safety and Quality
Phone: 617.355.8185
E-mail Doreen Thomases


Brigham and Women’s Hospital

Clinical Compliance & Risk Management
41 Ave Louis Pasteur, Suite 211, Boston, MA 02115
Main Phone: 617.264.3005 | Fax: 617.264.3015

Karen Fiumara, RPh, PharmD
Executive Director of Patient Safety & Risk Management
Phone: 617.732.7543
E-mail Karen Fiumara

Sheila Giovannini, JD
Risk Manager
Department of Clinical Compliance and Risk Management
Phone: 617.264.5848
E-mail Sheila Giovannini

Kim Ridge, RN, Esq., BSN,JD
Risk Manager
Phone: 617.264.5858
E-mail Kim Ridge

Dave Seaver, RPh, JD
Risk Manager
Phone: 617.264.5849
E-mail Dave Seaver


Brigham and Women’s Faulkner Hospital   

Belkin House
1153 Centre Street, Boston MA 02130
Main Phone: 617.983.7000

Allyson Hammerstedt
Senior Risk Manager
Phone: 617.983.7970 | Fax: 617.983.7236
E-mail Allyson Hammerstedt

Christi Clark Barney RN, MSN
Executive Director of Patient Safety, Quality & Risk Management
Phone: 617.983.7449
E-mail Christi Clark Barney


Cambridge Health Alliance      

Somerville Hospital, 230 Highland Avenue, Somerville, MA 02143
Main Phone: 617.665.1000

Brianne Goodwin, JD, MSN, MPH, MSB
Director, Risk Management
Phone: 617.591.4495
E-mail Brianne Goodwin

Lorraine Murphy, MS, RN
Ambulatory Risk Manager
Phone: 617.591.4485 | Fax: 617.591.4490
E-mail Lorraine Murphy

Karen Schoonmaker, RN
Director, Risk management
Phone: 617.591.4496 | Fax: 617.591.4490
E-mail Karen Schoonmaker


Cooley Dickinson

30 Locust St., Northampton, MA 01061
Main Phone: 413.582.2000

Karen Lafleur RN, MSN, CCRC, CPHRM
Risk Manager, CDHCC
C/O Quality and Patient Safety
Phone: 413.582.2027 | Fax 413.923.9395
E-mail Karen LaFleur


Dana-Farber Cancer Institute    

44 Binney Street, Boston, MA 02115
Main Phone: 617.632.3000

Dorothy T. Doweiko, RN, BSN, MHA
Risk Manager
Department of Quality Assessment/Risk Management
Phone: 617.632.3253 | Fax: 617.632.5343
E-mail Dorothy T. Doweiko


Harbor Medical Associates

77 Accord Park Drive
Building D-5
Norwell, MA 02061
Main Phone: 781.952.1500

Karen Gray, RN
Manager of Performance Management
Phone: 781.952.1383 | Fax 508.630.2458
E-mail Karen Gray


Harvard School of Dental Medicine

188 Longwood Avenue, Boston, MA 02115
Main Phone: 617.432.1000


Harvard University

Main Phone: 617.495.1000 

Department of Insurance
739 Holyoke Center
1350 Massachusetts Avenue, Cambridge, MA 02138


Harvard University Health Services

75 Mount Auburn Street, Cambridge, MA 02138
Main Phone: 617.495.3271

Maria Cross
Director of Medical Records
Phone: 617.496.1630 Fax: 617.495.8077
E-mail Maria Cross

Jonathan Mills
Director Performance Improvement and Patient Safety
Phone: 617.496.8801
E-mail Jonathan Mills


Joslin Diabetes Center   

One Joslin Place, Boston, MA 02215
Main Phone: 617.732.2400

David DiFiore
VP of Clinical Operations 
Phone: 617.309.1926
E-mail David Difiore


Judge Baker Children’s Center

53 Parker Hill, Boston, MA 02120-3225
Main Phone: 617.232.8390


Martha’s Vineyard

1 Hospital Road, Oak Bluffs, MA 02557
Main Phone: 508.693.0410

Kristyn Mitchell , BSN, RN, CPHQ
Chief Quality Officer
Phone: 508.957.9551
E-mail Kristyn Mitchell


Massachusetts Eye & Ear Infirmary 

243 Charles Street, Boston, MA 02114
Main Phone: 617.523.7900

Mary Kennedy
Risk Manager
Phone: 617.573.3790 | Fax: 617.573.3207
E-mail Mary Kennedy

Kathleen Connly
Patient Care Representative
Phone: 617.573.3008 | Fax: 617.573.3207
E-mail Kathleen Connly


Massachusetts General Hospital

55 Fruit Street, Boston, MA 02114
Main Phone: 617.726.2000

Lauren J. O’Connor, JD
Associate Risk Manager
Massachusetts General Physicians Organization
125 Nashua Street, Suite 641
Boston, MA 02114
Phone: 617.643.6469 | Fax: 617.724.4810
E-mail Lauren O’Connor

Jan O’Brien
Project Manager within Risk Management
MGH/MGPO Compliance
125 Nashua Street, Suite 641
Boston, MA 02114
Phone: 617.643.2478 | Fax: 617.724.4810
E-mail Jan O’Brien


McLean Hospital

115 Mill Street, Belmont, MA 02478
Main Phone: 617.855.2000

Gail Tsimprea, PhD
Chief Quality and Risk Management Officer
Phone: 617.855.2514 | Fax: 617.855.3536
E-mail Gail Tsimprea


M.I.T. Health Services

MIT Medical, 77 Massachusetts Avenue, Cambridge, MA 02139
Main Phone: 617.253.4481

Ashley Hague
Executive Director
MIT Medical E23 Room 329
Phone: 617.253.1744 | Fax: 617.258.0439
E-mail Ashley Hague

Carol Bradlee
Director, Patient Experience and Performance Improvement
MIT Medical E23 Room 329
Phone: 617.253.1317 | Fax: 617.258.0439
E-mail Carol Bradlee


Mount Auburn Hospital

330 Mount Auburn Street, Cambridge, MA 02138
Main Phone: 617.492.3500

Margaret Martello, RN, BSN
Director Risk Management and Regulatory Affairs
Phone: 617.499.5665  x4671 | Fax: 617.499.5132
E-mail Margaret Martello


Nantucket Cottage

57 Prospect Street Nantucket, MA 02554
Main Phone: 508.825.8100

Nancy S. Pittman
Director of Contracting/Compliance and Privacy Officer
Phone: 508.825.8203 | Fax: 508.825.8327
E-mail Nancy S. Pittman


New England Baptist Hospital  

125 Parker Hill Avenue, Boston, MA 02120
Main Phone: 617.754.5800

Katie Corrigan, MSN, RN
Quality Performance Manager
Phone: 617.754.5172 | Fax: 617.754.5390
E-mail Katie Corrigan

Lauren Koloski, RN, MSN
Quality & Patient Safety
Phone: 617.754.5568 | Fax: 617.754.5390
E-mail Lauren Koloski

Tricia Ide, RN, MS
Senior Director of Quality, Patient Safety
Phone: 617.754.5164
E-mail Tricia Ide

Mary Sullivan Smith, RN
Senior V.P. Chief Operating Officer and Chief Nursing Officer
Phone: 617.754.5888 | Fax: 617.754.5390
E-mail Mary Sullivan


Newton-Wellesley Hospital

2014 Washington Street, Newton, MA 02462
Main Phone: 617.243.6000

Barbara Lightizer, MS, MA, CPHRM
Risk Management
Phone: 617.243.5789
E-mail Barbara Lightizer


North Shore Medical Center
Union Hospital Campus

500 Lynnfield Street, Lynn, MA 01904
Main Phone: 781.581.9200 


North Shore Medical Center
Salem Hospital Campus

81 Highland Avenue, Salem, MA 01970
Main Phone: 978.741.1200

Carrie Arrieta
Director of Risk Management
Phone: 978.354.3559
E-mail Carrie Arrieta


North Shore Physicians Group

Two Corporation Way, Suite 180
Peabody, MA 01960
Main Phone: 978.825.7100

Tatum O'Sullivan, RN, MHSA, CPHRM
Ambulatory Risk & Patient Safety Manager
Phone: 978.573.4336 | Fax: 978.573.4395
E-mail Tatum O'Sullivan


Partners Health Care at Home

281 Winter Street, Waltham, MA 02451

Judith Flynn MBA, BSN, RN, CHC 
Vice President Patient Care Quality, Compliance Officer
Phone: 781.290.4051  | Fax: 781.290.4050
E-mail Judith Flynn 


Partners HealthCare System, Inc.  

Prudential Tower
800 Boylston Street, Suite 1150
Boston, MA 02199-8001
Main Phone: 617.821.2618

Timothy Murray, MS, MBA, CPCU, ARM/ARM-E, AINS, RF
Director of Risk Management and Insurance
Treasury–Risk and Insurance Services
Partners HealthCare
399 Revolution Drive–Suite 705
Somerville, MA 02145
Phone: 857.282.0949
E-mail Timothy Murray


Pentucket Medical Associates/Partners Community Physicians Organization

Pentucket Medical
One Parkway
Haverhill, MA 01830
Main Phone: 978.521.3200

Lauren Karipis
Risk Manager
Phone: 978.469.5370
E-mail Lauren Karipis


Spaulding Rehabilitation Hospital – Boston

300 First Avenue, Charlestown, MA, 02129
Main Phone: 617.952.5000 

Debra Blyth-Wilk, JD, RN, CPHQ
Director of Quality and Compliance
Phone: 617.952-5310 
E-mail Debra Blyth-Wilk

Sharon McLean
Quality and Compliance Specialist
Phone: 617.952.5312
E-mail Sharon Mclean


Spaulding Rehabilitation Hospital – Cambridge

1575 Cambridge Street, Cambridge, MA 02138
Main Phone: 617.573.2700 

Mary O’Quinn
Director of Quality and Compliance
Director Patient Safety & Risk Management, Spaulding Rehab Network
Phone: 617.758.5538  | Fax: 617.234.7985
E-mail Mary O’Quinn


Spaulding Rehabilitation Hospital– Cape Cod

311 Service Road, East Sandwich, MA 02537
Main Phone: 508.833.4000 

Diane Galazzo, RN, BSN, MBA
Director, Quality & Compliance
Phone: 508.833.4003
E-mail Diane Galazzo


Union Hospital

See North Shore Medical Center - Union Hospital Campus


Wentworth Douglass Hospital

789 Central Avenue, Dover, NH 03820
Main Phone: 603.742.5252
Wentworth Douglass Hospital

Erin Wigmore, BS, MHA
Sr. Director of Risk Management/Survey Readiness
E-mail Erin Wigmore

Ellie Daigle, MJ, RN, CPHRM
Clinical Risk Manager
E-mail Ellie Daigle