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Addressing Ambulatory Safety and Malpractice:
The Massachusetts PROMISES Project

  • December 1, 2016

This Health Services Research editorial tells how the Massachusetts PROMISES (Proactive Reduction of Outpatient Malpractice: Improving Safety, Efficiency, and Satisfaction) project sought to “identify and improve safety in what [they] referred to as 3 + 1 areas of known risk in the outpatient setting.”


The authors say they were “particularly interested in communication issues during clinical encounters and around sensitive communication that needs to occur when things go wrong,” as discussed in the CRICO Strategies 2015 benchmarking report, “Malpractice Risks in Communication Failures.”

 

Citation for the Full-text Article

Schiff  GD, Reyes Nieva H, Griswold P, Leydon N, Ling J, Biondolillo M, Singer SJ. Addressing ambulatory safety and malpractice: The Massachusetts PROMISES project. Health Services Research. December 2016;  51(S3): 2634–2641. doi:10.1111/1475-6773.12621.