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March 1, 2022 Frequency and Nature of Communication and Handoff Failures in Medical Malpractice Claims

Using Candello data, this study examines the characteristics of malpractice claims which miscommunications.

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March 1, 2022 Improving Patient Handoffs Helps Reduce Malpractice Claims

Healthcare Risk Management reports on a large study conducted by Boston Children’s Hospital in which researchers reviewed 498 medical malpractice claims provided by Candello, CRICO’s national medical malpractice collaborative. The work revealed a direct relationship between the quality of patient handoffs and claims.

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January 5, 2022 To Measure and Reduce Diagnostic Error, Start With the Data You Have

This article, published by the Michigan State Medical Society, provides insight into how CRICO's diagnostic process of care framework, using medical malpractice claims data, can be used to reduce diagnostic errors.

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Reforming the Medical Liability System in Massachusetts Communication Apology and Resolution (CARe)

  • August 1, 2017

Kenneth E. Sands was senior vice president at Beth Israel Deaconess Medical Center at the time he received a CRICO Grant for work that appeared August 2017 in The Agency for Healthcare Research and Quality’s (AHRQ) publication, “Advances in Patient Safety and Medical Liability.”


Dr. Sands co-authored the publication’s prologue and the section, “Reforming the Medical Liability System in Massachusetts: Communication, Apology, and Resolution (CARe).”

Citations for Full-Text

Sands EF, Woodward AC, Van Niel MB. Reforming the Medical Liability System in Massachusetts: Communication, Apology, and Resolution (CARe). Content last reviewed August 2017. Agency for Healthcare Research and Quality, Rockville, MD. 

Advances in Patient Safety and Medical Liability. Battles J, Azam I, Grady M, and Reback K, Eds. AHRQ Publication No. 17-0017. Rockville, MD: Agency for Healthcare Research and Quality; August 2017.