Recent Coverage

March 1, 2022 Frequency and Nature of Communication and Handoff Failures in Medical Malpractice Claims

Using Candello data, this study examines the characteristics of malpractice claims which miscommunications.


March 1, 2022 Improving Patient Handoffs Helps Reduce Malpractice Claims

Healthcare Risk Management reports on a large study conducted by Boston Children’s Hospital in which researchers reviewed 498 medical malpractice claims provided by Candello, CRICO’s national medical malpractice collaborative. The work revealed a direct relationship between the quality of patient handoffs and claims.


January 5, 2022 To Measure and Reduce Diagnostic Error, Start With the Data You Have

This article, published by the Michigan State Medical Society, provides insight into how CRICO's diagnostic process of care framework, using medical malpractice claims data, can be used to reduce diagnostic errors.

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Resolution Creates Opportunity to Improve Patient Safety

  • June 13, 2014

As a medical malpractice insurer, we are committed to excellence in patient safety as well as governed by Massachusetts law to act in good faith.

Patricia Davis, CPCU, Claims Manager, CRICO and Sally O'Neill, M.Ed., Master Claims Representative, CRICO co-authored an article for Massachusetts Alliance for Communication and Resolution following Medical Injury (MACRMI). The article discusses the impact apology and resolution can have on patient safety.


Read the full-text article:
Resolution Creates Opportunity to Improve Patient Safety