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Recent Coverage

March 1, 2022 Frequency and Nature of Communication and Handoff Failures in Medical Malpractice Claims

Using Candello data, this study examines the characteristics of malpractice claims which miscommunications.

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March 1, 2022 Improving Patient Handoffs Helps Reduce Malpractice Claims

Healthcare Risk Management reports on a large study conducted by Boston Children’s Hospital in which researchers reviewed 498 medical malpractice claims provided by Candello, CRICO’s national medical malpractice collaborative. The work revealed a direct relationship between the quality of patient handoffs and claims.

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January 5, 2022 To Measure and Reduce Diagnostic Error, Start With the Data You Have

This article, published by the Michigan State Medical Society, provides insight into how CRICO's diagnostic process of care framework, using medical malpractice claims data, can be used to reduce diagnostic errors.

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Doctors Learn to Say 'I'm Sorry'

  • January 24, 2007

CRICO educational DVD on apology featured in the Wall Street Journal.


Landro L. Doctors learn to say 'I'm sorry': patients' stories of hospital errors serve to teach staffWall Street Journal. 2007 Jan 24.

This DVD is available for purchase via PayPal or check. For details, visit the Patient Safety Films page.