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  • 2016sympaka 066

    Mind the Gaps: Learning How to Avoid Miscommunication Pitfalls

    by Lisa Heard, MSN, RN, CGRN, CPHQ and Gretchen Ruoff, MHP, CPHRM | June 14, 2016

    Stories of patient harm resulting from a gap in communication were the inspiration for the 10th Annual CRICO Patient Safety Symposium, held at the Revere Hotel in Boston on June 9th. 

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  • Putting Organizational Culture on Trial

    by Colin Hung, co-founder #HCLDR | June 12, 2015

    This guest blog post, written by Colin Hung, captures the day's events at CRICO's patient safety symposium, Putting Culture on Trial, where faculty drew on their experiences in Ambulatory, Surgical, OB and Emergency Medicine, to represent both the plaintiff and the defense sides of the critical debate: Is culture the guilty party in unsafe care?

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