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October 2016 Safety Salute | Cambridge Health Alliance: The Impact of Compassion

by Missy Padoll | October 6, 2016

To say “every dark cloud has a silver lining” is trite, but the phrase stuck in my mind as I read a devastatingly poignant and moving article published by The New York Times on October 6, 2016.

The author, Boston writer Peter DeMarco, experienced a life-altering tragedy when his beloved wife, Laura Levis, died of an acute asthma attack. Letter to the Doctors and Nurses Who Cared for My Wife reflects his appreciation for the compassion, empathy, and respect shown by the staff at Cambridge Health Alliance (CHA) where she was treated.

Much of our day-to-day work centers on how things can and do go horribly wrong in the health care setting. There are myriad contributing factors that have an impact ranging from innocuous to fatal. To mitigate those factors, we try to identify and support patient safety initiatives and encourage our affiliated clinicians to incorporate them into their practice and interactions with patients. But in this case, it was a display of basic humanity by this exemplary clinical team that made all the difference.

Despite the fact that the dedicated providers at CHA could do nothing to save this young woman’s life, they acted in a manner that maintained the dignity of the patient, and extended much-needed comfort to her parents, to Peter, and to the grief-stricken friends who streamed to Lauras bedside. Although the gentle and understanding way in which they treated this family likely came naturally and is similarly extended to all of their patients, Peter was right to acknowledge its importance. This is the deepest essence of health care; the honest demonstration of compassion which brings healing to those it touches.

We know that for clinicians, compassion is integral to every patient interaction. However, its importance and positive impact is too seldom recognized and honored as it should be. So, we thank Peter DeMarco for his generous acknowledgement, and applaud the actions of the caregivers at CHA who have set such an outstanding example for us all.


CRICO Safety Salutes share actions undertaken by our members that contribute to our united mission to establish the safest possible health care environment for patients and providers. We would love to include your initiative, your experience, your voice. To share your story, please contact our Communications Department. Thank you.

 

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