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  • Lisa Heard, MSN, RN, CGRN, CPHQ

  • Senior Program Director for Patient Safety and Education

Lisa Heard is to Senior Program Director for Patient Safety and Education at CRICO.

Lisa joined CRICO in 2014, after having served as Senior Director of Perioperative and Endoscopy Services, Sedation Practice at North Shore Medical Center. Prior to this role, Lisa served for 17 years at Boston Children’s Hospital as Nurse Manager of the Gastroenterology Procedure Unit and Program Manager for the Simulator Program.

Lisa has over 30 years of experience in nursing, with primary focus in procedural and surgical settings and simulation. Her work in simulation based training has extended to teams from several clinical areas including Operating Room, Endoscopy, NICU, CICU, MICU, Emergency Room and Inpatient neurology.

Lisa has her Nursing Diploma from Lawrence Memorial Hospital, her Bachelor of Science in Nursing from University of Massachusetts, and her Masters of Science in Nursing at Salem State University. She is certified in gastroenterology nursing and healthcare quality.