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Past Events & Webinars

If you missed a live webinar, check our online courses page to see if it is offered as enduring online material.

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Mind the Gaps: Avoiding the Risks of Communication Failures in Patient Care

June 9, 2016 | 8:30 AM – 4:30 PM | Boston, MA

On Thursday, June 9, 2016 we convened for Mind the Gaps: Avoiding the Risks of Communication Failures in Patient Care, to discuss breakdowns in communication that can contribute to patient harm.

Mind the Gaps attendees learned the breadth and depth of this major patient safety risk through data and the real stories that illustrate what goes wrong. They also heard what their colleagues are doing to close communication gaps in informed consent, referral and test result management, and improving handoffs. And because all solutions depend on a concerted effort to make them work, we concluded the day with an exploration of the role of empathy—for patients and colleagues—in helping them mind and eliminate communication gaps.

View the Presentations From This Event


2015 Retreat of the AMC PSO Offices of General Counsel and Patient Safety Leaders

December 16, 2015 | 9:00 AM – 1:00 PM | Joseph B. Martin Conference Center at Harvard Medical School


Best Medical Practices 2015

November 7, 2015 | Martin Conference Center, Harvard Medical School

Sign up for this year’s 2016  course

Maximizing Skills, Minimizing Risk

A CME Course for CRICO Insured Primary Care Physicians


2015 Clinical Coders Collaborative

November 4, 2015 8:30 AM – November 5, 2015 5:00 PM | CRICO Strategies

Coders Collaborative 2015 registration LEARN MORE >

Putting Culture on Trial. A Class Action Suit.

June 5, 2015 | 8:00 AM – 4:30 PM | The Revere Hotel, Boston, MA

Thank you for a successful event.

Presentations are now available for download.


Clinical Coders Collaborative: Designed Just for You
1.5 day session

October 1, 2014 8:00 AM – October 2, 2014 12:00 PM | CRICO Strategies

This year, learn about OB best practices from Dr. Thomas Beatty Jr., chair of OBGYN at Newton Wellesley Hospital. Hear about diagnostic screening test ordering in the primary care environment from Dr. Carla Oberst, Medical Consultant at CRICO. Next, listen to Sarah Sossong, MPH, director of the Massachusetts General Hospital telehealth program, who will speak about how MGH clinicians are able to provide high quality, coordinated care to patients and their families through virtual technology including phone, video, text, email, mobile applications, and remote monitoring. LEARN MORE >

Walk This Way: Patient Safety Symposium

June 13, 2014 | Colonnade Hotel, Boston

Culture affects safety. You affect culture.

These presentations are now available for download.

Note: If you use Internet Explorer and the file won’t fully open, right-click the icon and select “Save Target As.”  This allows you to save it to your desktop.

Listen to excerpts from the speakers during the symposium.

Click the arrows on the bottom right to enlarge this video.

Challenges of Training Surgical Residents in the New Millennium

June 25, 2013 – June 26, 2013 | Joseph B. Martin Conference Center at Harvard Medical School, Boston, MA

Day 1 (6/25) –  8:00 am–4:30 pm, Tuesday
Day 2 (6/26) –  8:00 am–11:30 am, Wednesday

The surgery symposium was intended for practicing surgeons and residents as well as program directors in surgery, surgical quality chairs, perioperative OR directors, risk managers, and medical policy committee members.


Shifting Patient Safety into High Gear with AMC PSO

November 16, 2012 | 8:00 AM |

This program was designed to be suitable for Category 2 Risk Management credits for physicians licensed by the Commonwealth of Massachusetts.  Physicians are only required to maintain a written record that lists the approximate number of hours spent on Category 2 activities. No certificate of attendance is issued.

View the Presentations From This Event


Schwartz Center Speaker Series: Innovative Approaches to Partnering with Patients

October 3, 2012 | 5:00 PM | Inn at Longwood Medical, Longwood Hall

Wednesday, October 3
Registration and reception 5 pm
Program 5:30 to 7:15 pm

Click here to register for this free event. LEARN MORE >

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