Missed and Cancelled Appointments

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• Cancelled Appointment
• Cancelled Appointment: Documentation
• Cancelled appointment: Patient Follow-up
• Missed Appointment (Recommendation 1)
• Missed Appointment (Recommendation 2)
• Missed Appointment: Documentation
• Missed Appointment: Patient Communication
• System to Retrieve Appointment History

Telephone Triage

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• Callback Interval
• Documentation of Clinical Calls
• NP/RN Availability
• Provider Availability
• Provider Review of Clinical Calls
• RN Review of Clinical Calls
• Triage Guidelines (Recommendation 1)
• Triage Guidelines (Recommendation 2)